Privacy Policy

Effective Date: 7/28/2026

Carpinteria Lock & Key (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors, customers, and individuals who communicate with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit information through our website, contact us, or interact with our services.

This Privacy Policy applies to information collected through our website, online communications, and related business interactions.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you voluntarily provide it to us, when you communicate with us, or when you interact with our website.

Information You Provide

Depending on how you interact with our website, we may collect:

• Name
• Email address
• Phone number
• Company information
• Service Address
• Information submitted through contact forms
• Messages, inquiries, or requests you send to us
• Any other information you voluntarily provide

Automatically Collected Information

When you visit our website, limited technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system information
• Website access logs
• Security-related information

You information is never sold, rented or shared. This information is used primarily for processing orders, website operation, security, performance, and maintenance. We do not use this information for behavioral advertising or cross-site tracking.

2. How We Use Your Information

We may use personal information for the following purposes:

Responding to Requests

We use information submitted through contact forms or email communications to:

• Respond to inquiries
• Provide requested information
• Answer questions
• Provide customer support
• Communicate regarding our products or services

Order Processing

If you make a purchase through our website, we use WooCommerce to process your order. This includes:

• Processing and fulfilling orders
• Managing payment and billing information
• Providing order confirmations and updates
• Managing shipping and delivery
• Handling returns, exchanges, or customer service related to your order

Business Operations

We may use information to:

• Operate and maintain our website
• Improve website functionality and performance
• Protect against fraud, abuse, and security threats
• Maintain business records
• Comply with legal obligations

Customer Communications

We may contact you regarding requests you have submitted, services you have requested, or other business-related communications.

3. Marketing Communications

If you choose to subscribe to marketing communications, newsletters, or promotional emails, we may use your email address to send information about our products, services, updates, or special offers.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

We do not send unsolicited marketing communications without appropriate consent where required by applicable law.

4. Website Hosting, Caching, and Security

Our website is hosted by GreenGeeks, LLC.

GreenGeeks, LLC. provides website hosting, server infrastructure, security, and performance services. As part of providing these services, GreenGeeks may process limited technical information, including:

• IP addresses

• Browser and device information

• Server logs

• Website access information

• Security-related information

Our website also uses LiteSpeed Cache technology to improve website performance. LiteSpeed Cache helps optimize website loading speeds by caching website content, reducing server load, and improving reliability and availability.

LiteSpeed Cache may process limited technical information necessary to provide caching and performance optimization services, including:

• IP address

• Browser information

• Device information

• Website request information

• Cache-related performance data

This information is used to:

• Deliver website content more efficiently

• Improve website speed and performance

• Reduce server resource usage

• Maintain website reliability

• Detect and prevent malicious traffic

• Protect website security

GreenGeeks and LiteSpeed technologies are used solely to provide secure, reliable, and optimized website hosting and performance services.

Greengeeks process information according to their own privacy practices and applicable agreements.

5. Contact Forms

We use Fluent Forms to provide website contact forms.

When you submit information through a form, we may collect information such as:

• Name
• Email address
• Phone number
• Company information
• Details contained in your message

We use this information to:

• Respond to inquiries
• Provide requested information
• Communicate regarding your request
• Provide customer support

We do not rent, share or sell your information to any third parties. Form submissions are retained only for as long as reasonably necessary for business purposes, customer service, recordkeeping, and legal obligations.

6. Email Communications

We use Gmail email services to manage business communications.

Information contained in emails may include:

• Email addresses
• Messages
• Attachments
• Communication history

Gmail may process this information as part of providing:

• Email hosting
• Email delivery
• Spam protection
• Security monitoring
• Business communication services

We use email communications to:

• Respond to inquiries
• Provide customer support
• Communicate regarding requested services
• Maintain business communications

Gmail processes information according to its own privacy practices and applicable agreements.

7. Website Email Delivery

We use Fluent SMTP to manage email delivery from our website.

Fluent SMTP helps route website-generated emails through our designated email provider.

Fluent SMTP does not independently collect personal information for advertising, marketing, or tracking purposes.

8. Website Optimization Tools

We use Yoast SEO to help maintain and optimize our website.

Yoast SEO assists with:

• Search engine optimization
• Website content organization
• Technical SEO improvements
• Search appearance settings
• Structured data functionality

Yoast SEO does not collect visitor personal information for advertising purposes.

9. Embedded Videos

Our website may include embedded videos provided by Vimeo.

When you view or interact with an embedded Vimeo video, Vimeo may collect certain information, including:

• IP address
• Browser information
• Device information
• Referrer information
• Video interaction information

Vimeo may use cookies or similar technologies to provide video playback functionality, maintain security, analyze usage, and improve its services.

Vimeo processes information according to its own privacy practices.

Where required by applicable privacy laws, optional embedded video content may be disabled until appropriate consent is provided.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies that are necessary for website functionality, security, performance, and proper operation.
We also use a third-party service providers, like Box, Inc. (Box.com), to host and display installation guides and product documentation. These providers may process limited technical information, including IP address, browser information, and access logs, to provide and secure their services. Box does not rent, sell, or trade the personal information or technical telemetry (like IP addresses) collected through its services or embedded widgets. The official Box Privacy Notice, information gathered from web interactions is strictly used to operate, secure, and improve their enterprise cloud services.

These technologies may include those used for:

• Website functionality
• Security protection
• Maintaining website sessions
• Remembering website preferences
• Caching and performance optimization
• Embedded video functionality
• WooCommerce essential cookies (such as cart, checkout, and order-processing functionality)

Third-party services, such as Vimeo or Youtube embedded videos, may use cookies or similar technologies when content is loaded or interacted with.

We do not currently use cookies for:

• Behavioral advertising
• Cross-site tracking
• Selling, renting or sharing personal information

If we introduce analytics, advertising, or optional tracking technologies in the future, we will update this Privacy Policy and provide appropriate notices or consent mechanisms where required.

11. Information Sharing

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising.

We may share information only when necessary to:

• Respond to customer requests
• Provide requested services
• Maintain website operations
• Process communications
• Protect against fraud or security threats
• Comply with legal requirements
• Enforce our rights and agreements

12. Third-Party Service Providers

We use trusted service providers to support our business operations.

These providers process information only as necessary to provide their services.

13. Third-Party Links

Our website may contain links to third-party websites, products, or services.

These third-party websites operate independently and have their own privacy policies. We are not responsible for the privacy practices, content, or security practices of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Data Retention

We retain personal information only for as long as necessary for legitimate business purposes, including:

• Responding to inquiries
• Maintaining customer service records
• Business administration
• Legal compliance
• Security and fraud prevention

When information is no longer needed, we take reasonable steps to securely delete or dispose of it.

15. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These rights may include:

• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion of your personal information
• Requesting information about how your information is collected and used
• Objecting to certain processing where applicable

To submit a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

16. California Privacy Rights (CCPA/CPRA)

California residents may have additional privacy rights under the California Consumer Privacy Act and California Privacy Rights Act.

These rights may include:

• The right to know what personal information we collect
• The right to request deletion of personal information
• The right to correct inaccurate information
• The right to limit certain uses of sensitive personal information
• The right to opt out of the sale or sharing of personal information

We do not rent, rent or share you personal information and do not share personal information for targeted advertising purposes.

California residents may submit privacy requests by contacting us below.

18. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards include security measures provided by our website hosting, Litespeed Caching, email, and website service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

19. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children without appropriate consent.

20. Terms of Use

Please also review our Terms of Use, which govern your use of our website and services.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

22. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

Carpinteria Lock & Key
4939 Carpinteria Ave Ste B
Carpinteria, CA 93013
USA

Email: rickhufford@gmail.com
Phone: (805) 684-5999
Website: https://carpinterialocksmith.com